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Last Updated: 25 September 2026
Welcome to Gulaabjamun, operated by SVAGA Global Private Limited. These Terms & Conditions govern your access to and use of gulaabjamun.in and the purchase of products through our website.
By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or purchase products from us.
Gulaabjamun is an online platform operated by SVAGA Global Private Limited offering intimacy and relationship-oriented products, including legally permitted adult wellness and intimate products, couple-oriented games, and related physical products.
By using this website or placing an order, you represent and confirm that:
We reserve the right to refuse, cancel, or restrict an order where we reasonably believe that the purchaser does not satisfy the applicable eligibility requirements.
We offer physical products that may include intimacy products, adult wellness products, condoms, legally permitted intimate devices, couple-oriented board games, and other relationship or wellness products.
Product availability, specifications, images, colours, packaging, sizes, and other characteristics may vary from one product to another.
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate. However, minor differences between product images and the actual product may occur.
Certain products may have specific instructions, warnings, usage limitations, or eligibility requirements. Customers are responsible for reading the applicable product information before purchasing or using a product.
All purchases made through Gulaabjamun are subject to applicable laws and regulations in India.
We only intend to sell and supply products that we are legally permitted to offer through our platform.
We reserve the right to refuse or cancel an order if:
Certain features of the website may require you to provide information such as your name, phone number, email address, billing address, shipping address, and other information necessary to process your order.
You agree that all information provided by you will be accurate, current, and complete.
You are responsible for ensuring that your contact and delivery information is correct.
Gulaabjamun shall not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
Our collection and use of personal information is governed by our Privacy Policy.
Placing an order on the website constitutes an offer by you to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact information provided by you.
An order is considered accepted only when we confirm or process the order.
We reserve the right to cancel or reject an order, including in circumstances involving:
If an order is cancelled after payment has been received, an eligible refund will be processed in accordance with our Refund Policy.
All products are subject to availability.
We may discontinue, modify, or temporarily suspend the availability of any product without prior notice.
If a product becomes unavailable after you have placed an order, we may cancel the affected order and provide an eligible refund.
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
We reserve the right to change product prices at any time.
Any applicable taxes, shipping charges, discounts, or other charges will be displayed during the applicable stage of the checkout process.
A price change after an order has been successfully confirmed will generally not affect that confirmed order, except where an obvious pricing or technical error has occurred.
We currently accept payments through:
For online payments, payment processing is handled through our payment service provider.
We do not directly store complete card details such as full card numbers or CVV information on our servers.
An order may be cancelled if payment is unsuccessful, reversed, disputed, fraudulent, or otherwise not successfully confirmed.
For COD orders, additional verification may be performed before dispatch.
COD availability may vary depending on the delivery location, order value, product, or other operational factors.
We reserve the right to restrict or disable COD for particular orders or customers.
Customers placing COD orders agree to accept delivery and pay the applicable amount at the time of delivery.
Repeated refusal of legitimate COD orders may result in restrictions on future COD orders.
We currently offer delivery across India, subject to serviceability of the relevant location.
Our standard target is to deliver orders within 14 days, subject to product availability, order processing, courier availability, weather conditions, public holidays, force majeure events, and other circumstances outside our reasonable control.
Delivery timelines are estimates and may vary depending on the destination and courier service.
Customers are responsible for providing a complete and accurate delivery address, phone number, and other information required for successful delivery.
Once an order has been handed over to the delivery partner, delivery is subject to the courier's operational processes.
We understand that certain products sold through Gulaabjamun are personal and private in nature.
Where reasonably practicable, orders containing intimacy-related products may be shipped in discreet, non-descriptive packaging without unnecessary disclosure of the nature of the products on the outside of the package.
However, customers acknowledge that courier companies and legally required shipping information may require certain sender, recipient, or shipment information to appear on the package.
Customers may request cancellation of an order before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Cancellation requests can be submitted through our customer support channels.
Where an eligible prepaid order is successfully cancelled, the applicable refund will be processed in accordance with our Refund Policy.
For COD orders, no payment refund will generally be applicable where no payment has yet been collected.
Because some of our products are intimate or personal-use products, return and exchange eligibility may vary depending on the product.
For hygiene, safety, and consumer-protection reasons, certain intimate or personal-use products may be non-returnable and non-exchangeable once the original packaging or seal has been opened or the product has been used.
Where a product is eligible for return or exchange, the applicable product-specific conditions and return window will apply.
Customers should review the applicable return information before placing an order.
Products returned must generally:
Products showing signs of use, damage, misuse, or alteration may not be eligible for return or exchange.
If you receive:
please contact us as soon as reasonably possible after delivery.
We may request photographs, videos, packaging information, order details, or other information necessary to investigate the issue.
After verification, we may provide an appropriate resolution, which may include replacement, exchange, refund, or another remedy where applicable.
The resolution will depend on the nature of the issue, product category, availability, and applicable law.
Eligible refunds may be provided in accordance with the applicable Refund Policy.
Refunds may be applicable in circumstances including, but not limited to:
Once a refund is approved, the refund will generally be processed through the original payment method where technically and operationally possible.
The time taken for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
Customers agree not to:
All content available on Gulaabjamun, including but not limited to:
may be owned by or licensed to SVAGA Global Private Limited and may be protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
Our website may use third-party service providers for functions such as:
Use of such services may be subject to the respective third party's terms and privacy policies.
We are not responsible for the independent policies or practices of third-party service providers beyond our reasonable control.
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.
To the extent permitted by applicable law, SVAGA Global Private Limited shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products purchased through the website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Customers are responsible for using products according to the manufacturer's instructions, product information, warnings, and applicable safety guidance.
Customers should carefully read and follow all product instructions, warnings, usage information, and manufacturer recommendations supplied with a product.
Products should not be modified, misused, or used for purposes other than those for which they are intended.
Where a product requires specific precautions, customers are responsible for following those precautions.
If you have concerns about whether a particular product is appropriate for you, consult an appropriately qualified professional before using it.
From time to time, Gulaabjamun may offer promotional discounts, coupons, special offers, or other promotional programs.
Each promotion may have its own terms, eligibility requirements, validity period, and restrictions.
Unless specifically stated otherwise, promotional offers cannot be combined and cannot be exchanged for cash.
We reserve the right to modify or withdraw promotional offers where permitted by applicable law.
We may use reasonable measures to detect and prevent fraudulent, unauthorized, or suspicious transactions.
If an order or transaction is reasonably suspected to be fraudulent or unlawful, we may cancel or suspend the transaction and, where appropriate, cooperate with relevant payment providers, delivery partners, or competent authorities.
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.
The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of the competent courts in Nashik, Maharashtra, India.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.
The remaining provisions shall continue to remain in effect.
If you have any questions regarding these Terms & Conditions, orders, products, cancellations, returns, or refunds, please contact us:
SVAGA Global Private Limited
Shop No. 206, 2nd Floor, Lotus Capital,
Ashok Stambh, Nashik, Maharashtra – 422001, India
Email: svagaglobal@gmail.com
Phone: +91 8999809251
Website: gulaabjamun.in
By using Gulaabjamun or placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions.