Loading...
Loading...
Last Updated: 25 September 2026
This Refund, Cancellation, Return & Exchange Policy applies to purchases made through gulaabjamun.in, operated by SVAGA Global Private Limited.
We aim to provide a straightforward and fair process for cancellations, returns, exchanges, and refunds while maintaining appropriate hygiene and safety standards for intimacy and personal-use products.
By placing an order through Gulaabjamun, you acknowledge and agree to this Policy.
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, contact us at:
We will make reasonable efforts to process cancellation requests received before dispatch.
However, if an order has already been processed or dispatched before the cancellation request is received, cancellation may no longer be possible.
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method, subject to any applicable terms of the payment provider.
If a COD order is successfully cancelled before dispatch, there is no payment to refund because payment has not yet been collected.
Customers may request a return within 14 days from the date of delivery, subject to the conditions described in this Policy.
A product must generally be:
Certain products may have additional product-specific return conditions.
Because Gulaabjamun sells intimate and personal-use products, hygiene and safety are important considerations.
Eligible intimate products may be returned within the applicable 14-day return period provided that the original packaging/seal remains unopened and intact and the product has not been used.
For hygiene and safety reasons, intimate or personal-use products generally cannot be returned or exchanged once their original packaging or seal has been opened or the product has been used.
This may include, depending on the product:
An opened or used product may still be eligible for a remedy where the issue involves:
Such cases will be reviewed individually.
We may accept returns where a customer has simply changed their mind, provided that:
For change-of-mind returns, the customer may be responsible for applicable return shipping costs.
Certain intimate, hygiene-sensitive, or otherwise non-returnable products may not qualify for change-of-mind returns.
If you receive a product that appears to be defective, please contact us as soon as possible.
We may ask you to provide:
After reviewing the case, we may provide an appropriate resolution, which may include:
The resolution will depend on the nature of the defect, product availability, warranty or manufacturer terms where applicable, and the circumstances of the case.
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
After verification, we will arrange an appropriate resolution.
Where the error is attributable to us, we may provide:
The incorrect product should generally be kept in its original condition and packaging until return arrangements have been communicated.
If a product or package appears damaged when delivered, please contact us as soon as possible and preferably within 48 hours of delivery.
Customers may be required to provide photographs or videos showing:
We will review the information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, exchange, refund, or another appropriate remedy.
Where a return is approved because of:
we will arrange or bear the applicable return shipping cost, subject to the return process communicated to the customer.
For eligible change-of-mind returns, the customer may be responsible for the applicable return shipping cost.
Return shipping arrangements will be communicated after the return request has been reviewed and approved.
Eligible products may be exchanged within the applicable 14-day period, subject to availability and the conditions of this Policy.
Exchanges may be considered for circumstances such as:
Intimate or hygiene-sensitive products must generally remain unopened and unused to qualify for an exchange, except where the issue concerns a defect, damage, or incorrect product supplied by us.
If the requested replacement is unavailable, we may offer an alternative resolution such as a refund.
Products purchased during sales, promotions, or at discounted prices may be eligible for returns and exchanges under the same general conditions described in this Policy unless the specific product listing or promotional terms state otherwise.
Any product-specific return restrictions displayed at the time of purchase will apply.
A return may be rejected where:
These exclusions do not limit any rights or remedies that cannot legally be excluded under applicable law.
To request a return or exchange, contact us using:
Please provide:
We will review the request and communicate whether it has been approved.
Please do not ship a product back to us before receiving return instructions.
Return shipping arrangements and the applicable return address will be communicated after approval.
Where a refund is approved, we will generally process the refund within 5–7 business days after the refund has been approved or the returned product has been received and verified, as applicable.
The actual time taken for the refunded amount to appear in the customer's account may depend on:
We cannot control the processing time of third-party financial institutions after a refund has been initiated.
For eligible prepaid orders, refunds will generally be issued to the original payment method used for the purchase.
Where a refund is approved for a COD order, we may request appropriate bank account or UPI details from the customer to process the refund.
Customers are responsible for providing accurate refund information.
We will not be responsible for delays or failed transfers resulting from incorrect bank or UPI details provided by the customer.
In certain circumstances, we may determine that only part of an order or transaction is eligible for a refund.
For example, where:
Any applicable refund amount will be communicated to the customer before processing where reasonably practicable.
If an order cannot be fulfilled due to circumstances such as:
we may cancel the affected order and provide an applicable refund where payment has already been received.
Customers are responsible for providing a correct and serviceable delivery address and being reasonably available to receive their order.
If an order is returned to us because of:
any refund or re-delivery will be considered on a case-by-case basis.
Additional shipping or handling charges may apply for re-delivery where appropriate.
Where an order is cancelled before dispatch, applicable shipping charges paid by the customer may be included in the refund.
For returns initiated after delivery, shipping charges may be treated differently depending on the reason for the return.
Where the return is due to an error attributable to Gulaabjamun, we will bear the applicable return shipping cost subject to the circumstances of the case.
We reserve the right to investigate suspected fraudulent or abusive return, refund, cancellation, or exchange requests.
Examples may include:
Where permitted by law, we may reject such requests and take appropriate action.
Certain products may have additional return, exchange, warranty, or refund conditions due to their nature, hygiene requirements, manufacturer warranty, or other legitimate considerations.
Where a product-specific policy applies, it will be displayed on the relevant product page or communicated to the customer before or during the purchase process.
In case of a conflict between a product-specific policy and this general policy, the product-specific policy will apply to that product to the extent permitted by applicable law.
Where a product is covered by a manufacturer's warranty, warranty claims may be subject to the manufacturer's specific terms and conditions.
Customers may be required to provide proof of purchase and other information required for processing a warranty claim.
A manufacturer's warranty does not automatically guarantee a refund or replacement unless provided for under the applicable warranty terms or law.
For cancellation, return, exchange, or refund-related queries, please contact:
SVAGA Global Private Limited
Shop No. 206, 2nd Floor, Lotus Capital,
Ashok Stambh, Nashik, Maharashtra – 422001, India
Email: svagaglobal@gmail.com
Phone / WhatsApp: +91 8999809251
Website: gulaabjamun.in
We will review requests and communicate the applicable next steps.
We may update this Refund, Cancellation, Return & Exchange Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
Customers are encouraged to review this Policy before placing an order.
By placing an order through Gulaabjamun, you acknowledge that you have read and understood this Refund, Cancellation, Return & Exchange Policy.