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Last Updated: 25 September 2026
This Shipping & Delivery Policy explains how orders placed through gulaabjamun.in, operated by SVAGA Global Private Limited, are processed, shipped, and delivered.
We aim to provide reliable and discreet delivery of products across India while keeping customers informed throughout the order process.
We currently offer delivery across India, subject to the availability and serviceability of the customer's delivery location.
Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.
If a location is not serviceable, we may contact the customer to discuss an alternative delivery address or, where appropriate, cancel and refund the order.
Orders are generally processed after successful payment confirmation for prepaid orders or confirmation/acceptance of the order for Cash on Delivery orders.
Order processing may include:
Orders may take additional time to process during weekends, public holidays, promotional periods, unusually high order volumes, or circumstances beyond our reasonable control.
We aim to deliver orders within 14 days from the date the order is confirmed, subject to product availability, destination, courier serviceability, and other circumstances affecting delivery.
The actual delivery time may vary depending on:
The estimated delivery timeline displayed during checkout or communicated with the order should be treated as an estimate rather than an absolute guarantee.
Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is placed.
Shipping charges may vary depending on factors such as:
Where free shipping is offered, the applicable conditions will be displayed on the Website or during checkout.
We do not currently use a single fixed courier provider for every order.
Depending on factors such as destination, availability, serviceability, product requirements, and operational considerations, we may use different third-party courier or logistics providers.
The delivery partner may therefore vary from one order to another.
Once an order has been handed over to a delivery partner, certain aspects of delivery are managed by that courier or logistics provider.
Where tracking is supported by the applicable delivery partner, customers may receive tracking information through the contact details associated with their order.
Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.
Customers can contact us if they have questions regarding the status of their shipment.
We understand that some of the products sold through Gulaabjamun are private and personal in nature.
Where reasonably practicable, orders containing intimacy-related products will be shipped using discreet, non-descriptive packaging.
The external packaging is intended to avoid unnecessarily disclosing the nature of the products contained inside.
However, certain information may need to appear on shipping documentation or labels for legitimate logistics, legal, tax, courier, or regulatory purposes.
Customers are responsible for providing complete and accurate delivery information.
This may include:
We are not responsible for delivery delays, failed deliveries, or additional delivery attempts caused by incorrect, incomplete, or outdated information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Address changes can generally only be accommodated before the order has been dispatched.
Once an order has been handed over to the delivery partner, we may not be able to change the delivery address.
Any address change is subject to courier serviceability and operational feasibility.
A delivery may fail because of circumstances such as:
The courier may make additional delivery attempts according to its own procedures.
Customers should ensure that the provided phone number remains reachable during the delivery period.
If an order is returned to us because the customer:
we may review the order on a case-by-case basis.
Depending on the circumstances, re-delivery may be offered subject to additional shipping charges.
Any refund will be handled in accordance with our Refund, Cancellation, Return & Exchange Policy.
Customers should inspect the package when it is delivered.
If the outer package appears significantly damaged or tampered with, customers are encouraged to document the condition of the package and contact us as soon as possible.
For damaged products, customers should contact us preferably within 48 hours of delivery and provide photographs or videos of:
We will review the situation and provide an appropriate resolution in accordance with our Refund, Cancellation, Return & Exchange Policy.
If you receive:
please contact us as soon as possible.
We may request photographs, videos, packaging information, order details, or other information necessary to investigate the issue.
Where the error is attributable to us, an appropriate remedy may include replacement, exchange, refund, or another applicable resolution.
Although we aim to deliver orders within the estimated delivery period, delays may occur because of circumstances outside our reasonable control.
These may include:
We will make reasonable efforts to assist customers in tracking delayed shipments.
In certain circumstances, we may be unable to deliver an order to the specified location.
This may occur due to:
If we cannot fulfil an order after payment has been received, we will communicate the situation to the customer and process an applicable refund in accordance with our Refund Policy.
Cash on Delivery may be available for eligible locations and orders.
COD availability may depend on:
Customers placing a COD order are expected to accept the delivery and pay the applicable order amount when the order is delivered.
We reserve the right to restrict COD availability where appropriate.
Depending on the courier provider and order circumstances, the delivery partner may request information necessary to confirm delivery.
Customers should provide accurate contact information and cooperate with reasonable delivery verification procedures.
We will not request sensitive payment credentials such as card PINs, CVVs, or UPI PINs through delivery communications.
Information necessary to complete delivery may be shared with the relevant courier or logistics provider.
This may include:
We aim to limit the information shared with delivery partners to what is reasonably necessary for fulfilment.
For more information about how we handle personal information, please refer to our Privacy Policy.
For questions regarding an order or delivery, contact:
SVAGA Global Private Limited
Email: svagaglobal@gmail.com
Phone / WhatsApp: +91 8999809251
When contacting us regarding an order, please provide your order number where available so that we can assist you more efficiently.
If an order cannot be delivered and is cancelled by us, any eligible refund will be handled according to our Refund, Cancellation, Return & Exchange Policy.
For delivered orders, issues relating to damaged, defective, incorrect, or missing products will also be handled according to that policy.
We may update this Shipping & Delivery Policy from time to time to reflect changes in our business, logistics partners, delivery procedures, or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
SVAGA Global Private Limited
Shop No. 206, 2nd Floor, Lotus Capital,
Ashok Stambh, Nashik, Maharashtra – 422001, India
Brand: Gulaabjamun
Website: gulaabjamun.in
Email: svagaglobal@gmail.com
Phone / WhatsApp: +91 8999809251
By placing an order through Gulaabjamun, you acknowledge that you have read and understood this Shipping & Delivery Policy.